Privacy Policy

Effective Date: 4th day of November 2022

Last Updated: 1st day of November 2025

At Five Star Luxury Travel (“FSLT,” “we,” “our,” or “us”), we respect your privacy. This Privacy Policy explains in plain terms how we collect, use, disclose, and safeguard personal information when you use our websites, booking platform, communications, and related services (collectively, the “Services”). By using our Services, you acknowledge and agree to the practices described in this Policy.

1. Information We Collect

Information you provide: name, email, phone, billing details, booking requests, payment details (processed securely by third-party providers), preferences, communications.

Property & transactional data: information needed to facilitate reservations, coordinate stays, and manage property listings.

Automatically collected data: device identifiers, IP address, browser type, operating system, pages viewed, and usage analytics.

Third-party sources: booking and property management platforms, marketing/analytics providers, and social integrations when you connect accounts.

2. How We Use Information

Facilitate reservations, payments, property management, and guest/owner communications.

Operate, secure, and improve our Services.

Analyze engagement and business performance.

Send service-related updates and, where permitted, marketing communications.

Detect, investigate, and help prevent fraud, unauthorized access, or illegal activity.

Comply with legal obligations and enforce our terms.

3. How We Share Information

Service providers and processors who support our operations (e.g., payments, technology, analytics, communications).

Property owners/managers when necessary to complete bookings and provide services.

Advisors and legal authorities when required by law or to protect our rights.

Business successors in the event of a merger, sale, or acquisition.

We do not sell personal information. Some data may be used for advertising or analytics in ways that may be considered “sharing” under certain laws.

4. Cookies & Tracking

We use cookies and similar technologies to run the site, analyze use, improve performance, and deliver advertising. You can manage preferences in your browser or through applicable consent tools. Some features may not function without essential cookies.

5. Data Retention

We retain information for as long as reasonably necessary to provide the Services, comply with legal obligations, and resolve disputes. Retention periods vary by data type and use case.

6. Security

We implement appropriate safeguards to protect personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection.

7. Your Rights

Depending on your location, you may have rights under applicable privacy laws (such as GDPR, CCPA/CPRA, UK Data Protection Act, and others) to:

Access, correct, or delete your information.

Request data portability.

Restrict or object to certain processing.

Withdraw consent for processing where applicable.

Opt out of certain marketing communications.

To exercise your rights, contact us at [Insert Contact Email]. We may need to verify your identity before fulfilling requests.

8. International Data Transfers

We operate globally. Information may be transferred to and processed in countries where data protection laws differ from your home country. Where legally required, we implement safeguards (such as standard contractual clauses).

9. Children’s Privacy

Our Services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted here with the “Last Updated” date, and we will provide additional notice where required by law.

11. Contact Us

If you have questions about this Policy or our data practices, contact us at:

Five Star Luxury Travel (FSLT)

Email: info@fsltravel.com

Phone: 305-330-6182

Address: 350 NE 24th Street, #101, Miami, FL 33137