Welcome to the FSLT Help Center — your resource for everything you need as a guest or owner

Select your role below to find answers, guides, and support tailored to your experience with FSLT luxury vacation rentals

Guests

“Planning a luxury getaway? Click below to learn how to book with FSLT, access concierge services, and enjoy a seamless stay.”

Owners

Are you a property owner? Click below to explore how FSLT’s vacation rental management maximizes your returns and simplifies ownership.

Our Services

This is the space to introduce the Services section. Briefly describe the types of services offered and highlight any special benefits or features. Encourage site visitors to learn more by exploring the full list of services offered.

Our Services

For Guests

How do I book a FSLT residence?
Booking is simple. Browse our curated collection of luxury vacation rentals, select your preferred dates, and complete your reservation through our secure online system. Our Guest Services team will reach out immediately after confirmation to assist with every detail of your stay.

Do I receive personal assistance with my reservation?
Yes. From the moment you book until the day you check out, a dedicated Guest Service Agent is available to guide you. They will handle your check-in, answer questions, and ensure a seamless experience.

Can I modify or cancel a reservation?
All FSLT stays are non-refundable, but you may contact your Guest Service Agent for assistance in adjusting dates or transferring your stay if possible.
What services are included with my stay?
Each guest enjoys personalized check-in, access to a dedicated Guest Service Agent throughout the stay, and 24/7 assistance for special requests.

Do you offer concierge services?
Absolutely. We can arrange private chefs, spa treatments, curated excursions, event tickets, and more. Simply let your Guest Service Agent know your preferences.

What amenities can I expect?
All residences are equipped with top-of-the-line amenities: fully furnished interiors, luxury linens, premium toiletries, high-speed Wi-Fi, and designer kitchens. Many properties also feature resort-style pools, spas, gyms, and beach service.
Do I need travel insurance?
We strongly recommend purchasing travel insurance for your stay. This provides peace of mind in case of unexpected changes, delays, or emergencies. Your Guest Service Agent can recommend trusted providers.

What is your cancellation policy?
Reservations with FSLT are non-refundable. To protect your investment, we suggest obtaining comprehensive travel insurance at the time of booking.

Are safety measures in place?
Yes. All residences comply with local safety regulations and feature secure locks, smoke detectors, and emergency contact information. Many also provide additional safety amenities such as first-aid kits and fire extinguishers.
How do I check in?
A Guest Service Agent will personally greet you at the residence, walk you through the property, and ensure you are settled in.

What happens at checkout?
At the end of your stay, your Guest Service Agent will meet you for a smooth departure. Any special requests can be coordinated before your departure date.

Can I request extras during my stay?
Yes. Your Guest Service Agent is your direct point of contact for housekeeping, maintenance, additional amenities, or special concierge requests.

Need Assistance?

Our Guest Services team is here to help before, during, and after your stay. For immediate assistance, please contact us at:

Phone: (305) 330-6182
Email: support@fslt.com

A dedicated Guest Service Agent will personally assist you with reservations, concierge requests, or any questions regarding your stay.

For Owners

How does LUXVL’s vacation rental management program work?
FSLT provides full-service vacation rental management for luxury residences. We handle marketing, guest services, housekeeping, and maintenance so you can enjoy stress-free ownership. Our model is designed to maximize occupancy, attract repeat clientele, and deliver strong returns.

When do I receive payouts?
Owners receive detailed monthly accounting statements with clear breakdowns of revenue, occupancy, and expenses. Payouts are issued promptly each month, ensuring you always have full visibility into your property’s performance.

Are there startup or hidden fees?
No. We pride ourselves on transparency. There are no start-up fees, no hidden charges, and no long-term contracts.
Can I block out dates for personal use?
Yes. Owners enjoy unlimited personal use of their property. Simply log into your live web-based owner calendar to block out dates for yourself, family, or friends.

Do I have access to an owner’s portal?
Yes. The secure owner’s portal gives you real-time access to reservations, performance reports, and monthly earnings.

Are there restrictions or blackout dates?
No blackout dates apply. As the property owner, you maintain full control over when and how often you use your residence.
Who manages housekeeping and maintenance?
FSLT’s licensed and insured team provides full housekeeping, maintenance, and property inspections. Every residence undergoes arrival and departure walk-throughs to ensure the highest standards are met.

Do you provide property inspections?
Yes. Our team performs detailed arrival and departure inspections for every guest stay, giving you peace of mind that your residence is always maintained at its best.

Are your professionals licensed and insured?
Absolutely. From housekeeping staff to maintenance specialists, every member of our team is fully licensed, insured, and trained in luxury property care.
How do you maximize occupancy and revenue?
We use dynamic pricing tools, robust marketing campaigns, and a network of loyal, repeat clientele to drive high occupancy rates. Our goal is to position your property as one of the most desirable luxury rentals in Miami and Bal Harbour.

What marketing strategies do you use?
We run bespoke marketing campaigns designed to attract discerning travelers, combining digital advertising, international luxury networks, and targeted promotions.

Do you provide monthly performance reports?
Yes. Owners receive monthly reports that include occupancy, revenue, and market comparisons so you can track your investment with complete transparency.

Need Assistance?

Our dedicated Owner Services team is available to answer questions and provide personalized assistance at any time.

Phone: (305) 330-6182
Email: owners@fslt.com

A dedicated Guest Service Agent will personally assist you with reservations, concierge requests, or any questions regarding your stay.

How It Works

1. Browse & Book

Discover a curated collection of luxury residences in world-class destinations. Review property details, amenities, and availability, then book instantly with secure payment options.

2. Seamless Check-In

Before your arrival, you’ll receive clear instructions and everything you need for a smooth check-in. Our team is available to assist if you have special requests or arrival needs.

3. Housekeeping & Maintenance

Every residence is professionally cleaned before each stay. If anything needs attention during your visit, our maintenance team ensures issues are handled quickly and discreetly.

4. Guest Services & Support

From restaurant reservations to activity planning, our guest services team is available to make your stay exceptional. If you need immediate assistance during your stay, call our Guest Services line at 941-541-4944.

5. Enjoy Five-Star Living

Relax in a private residence while enjoying hotel-style amenities such as pools, spas, dining, and concierge-level support — combining the best of both worlds.

6. For Owners & Hosts

Owners benefit from full-service property care. We handle marketing, guest communication, housekeeping, and maintenance, ensuring your residence is maintained to five-star standards while maximizing rental revenue.